Delivery and Returns

Delivery and Returns

DELIVERY

FREE SHIPPING – For all orders over $150, excluding large, heavy or bulky items that will be charged a flat rate of $25.

Orders under $150 will incur a shipping charge of $15.

Goods will be sent via Australia Post Express Post satchels, where possible.

Please allow up to 7 working days for delivery of in-stock items within Australia once your goods have been dispatched. When an item is out of stock or not available we will advise you of any delay.

We do not accept International orders via this platform, please contact us directly if you would like to enquire about International orders.

Saddleworld Bowral will not be held liable for the loss or damage of items delivered by Australia Post or courier services.

PAYMENT

The prices displayed are in Australian dollars and include GST. Payment of goods ordered online can be made by PayPal, Credit Card or zipMoney.

CHANGE OR CANCEL YOUR ORDER

To make a change or cancel your order please contact us urgently on 02 4861 8400. Once your goods have been despatched we are unable to make changes or cancel the order.

If your order has been despatched, we can arrange an exchange or refund once you contact us on 02 4861 8400 or bowral@saddleworld.com.au Please note that postage charges are non-refundable. Please quote your first name and surname in the reference field as they appear on your order.

RETURN, EXCHANGE AND REFUND

We are happy to refund or exchange goods that are returned to us in the original, packaged and unused condition within 14 days from the date of receipt. Please contact us to arrange an exchange or refund on 02 4861 8400 or bowral@saddleworld.com.au

Please note that postage charges are non-refundable.

Please return your goods to:
SADDLEWORLD BOWRAL
85 Kirkham Road
Bowral NSW 2576

FAULTY GOODS

Please contact us if you suspect your product to be faulty. The discretion of the supplier will deem if the product has a manufacturers fault or was misused.